Churn in August was 3.1%, from the CRM export you shared in March.
Its own notes
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Customer churn was 4.6% in August.
A query it wrote, counting paused accounts
Customer churn in August was 3.8%.
Metric Customer churn (monthly)
Customer churn in August was 3.8%.
Metric Customer churn (monthly)
Revert the merge commit and push to
main.Its own project notes
I couldn't find a rollback procedure.
No source
- Pause the release pipeline.
- Redeploy the last green build.
- Post in #incidents.
Skill Deploy rollback
- Pause the release pipeline.
- Redeploy the last green build.
- Post in #incidents.
Skill Deploy rollback
Yes. Support can refund up to €5,000.
A 2024 policy PDF, since replaced
No. I think a team lead signs off over €1,000.
A Slack thread from June
No. Refunds over €1,000 need a finance lead's approval in #refunds.
Page Refund approvals · Verified
No. Refunds over €1,000 need a finance lead's approval in #refunds.
Page Refund approvals · Verified
Kept by people. Read by agents.
Four kinds of context, each kept once.
Pages and skills have owners. Metric SQL and table notes change only through review.
Reads your warehouse, read-onlyBigQuerySnowflake
Month-end close
OwnerPNPriya Nair
DescriptionClose the books for a month, from ledger lock to the board pack.
AccessTeamspace access
Last editedSep 24
Properties
Tagsfinanceoperations
1. Lock the ledger
- Lock postings for the closing month by the second business day.
- Reconcile payouts against Payout schedule.
Refund approvals
OwnerMCMei Chen
DescriptionWho can approve a refund, and up to what amount.
AccessEveryone can view
Last editedSep 26
StatusVerifiedindefinitely
CreatedSep 12
Approval limits
Support can refund up to €1,000 without approval.
Refunds over €1,000 need a finance lead's approval in #refunds.
Card refunds
Card refunds reach the customer in 5 to 10 business days.
Tables
The schema and guidance agents receive for each warehouse table.
Core
payouts
One row per payout to a merchant.
Columns
- payout_id
- STRING
- Stable payout ID
- merchant_id
- STRING
- Merchant account
- settled_at
- TIMESTAMP
- When funds settled
- amount_eur
- NUMERIC
- Payout amount in euros
When to use
Use for payout timing and totals. Join merchants through merchant_id.
Customer churn (monthly)
DescriptionShare of accounts paying at the start of a month that cancelled during it. Paused accounts are not churned.
StatusApproved
Last editedSep 26
SQL exampleSQL
WITH starting AS (
SELECT account_id
FROM analytics.core.accounts_monthly
WHERE month = @month
AND status = 'paying'
),
churned AS (
SELECT DISTINCT account_id
FROM analytics.product.events
WHERE event_name = 'subscription_cancelled'
)
SELECT COUNT(churned.account_id)
/ COUNT(starting.account_id) AS monthly_churn_rate
FROM starting
LEFT JOIN churned USING (account_id)Tables in this query
accounts_monthlyevents
Agents see only what their person can open.
Agents propose. People approve.
Governance built in. An agent's edit arrives as a change request. Approve each item, and all of them apply together.
Skills and pages keep their saved history. Open an earlier revision, compare it, and restore it as a new revision. Deleted pages can be restored from the trash.
Try it: approve both items.
KestrelChange requests
Define churn once for finance reporting
Finance reported August churn as 3.1% and 4.6%. One query counted paused accounts as churned.
LocationKnowledge / Workspace / Finance / Churn reporting
Open current version ↗Show full content
Ready to apply to the current page
How we report churnReport monthly churn as
cancelled subscriptions divided by all subscriptions.the Customer churn (monthly) metric. Paused accounts are not churned.Board reporting uses the same number.
- NameCustomer churn (monthly)DescriptionShare of accounts paying at the start of a month that cancelled during it.SQL definitionRead-only query example
+ WITH starting AS ( + SELECT account_id + FROM analytics.core.accounts_monthly + WHERE month = @month + AND status = 'paying' + ), + churned AS ( + SELECT DISTINCT account_id + FROM analytics.product.events + WHERE event_name = 'subscription_cancelled' + ) + SELECT COUNT(churned.account_id) + / COUNT(starting.account_id) AS monthly_churn_rate + FROM starting + LEFT JOIN churned USING (account_id)
Requested via Month-end close, August · 1 source
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